Course
J.D. Power Elective: Best Practices
This course is a part of the CX Foundational Certification. In this course, you will learn about what the J.D. Power Best Practices are, how
Kellie Rhoads
August 9, 2023
Course
Revenue Management | Segmentation: Important Terms and Concepts
In this training you will learn about different terms and concepts that you see and use often when working with Segmentation, specifically Rental and Marketing
Academy LD
August 9, 2023
Course
Revenue Management | TimeShareWare (TSW) Overview
This training discusses what TimeShareWare (TSW) is, the purpose of TSW, and some important information to know about TSW. It also takes a glimpse into
Academy LD
August 9, 2023
Course
Tour & Travel Group: Specialty Team 101 Training
This training explains a variety of different processes and valuable information used on a daily basis by Specialty team members. Each topic covered will include
Academy LD
June 27, 2023
Course
Lean Elective: History of Lean Methodology
This course is a part of the CX Foundational Certification. This course takes a look at closer look at the origins of Lean, exploring the
Kellie Rhoads
June 12, 2023
Course
CX Elective: Service Recovery Paradox
This course is a part of the CX Foundational Certification. This course takes a look at the Service Recovery Paradox and information you can use
Academy LD
June 9, 2023
Course
CX Elective: OCEM vs Marketing CX
This course is a part of the CX Foundational Certification. This course takes a closer look at Operational Customer Experience Management (OCEM) and then compares
Academy LD
June 9, 2023
Course
Lean Elective: Lean Tools
This course is a part of the CX Foundational Certification. This course introduces two tools with a history of helping increase productivity and efficiency. In
Sha-Kera Nellor
June 5, 2023
Course
Tour & Travel Group: Inventory Team 101 Training
This training explains a variety of different processes and valuable information used on a daily basis by Inventory team members. Each topic covered will include
Academy LD
May 1, 2023
Course
Tour & Travel Group: Hotel Team 101 Training
This training explains a variety of different processes and valuable information used on a daily basis by Hotel team members. Each topic covered will include
Academy LD
May 1, 2023
Course
Developing Talent with Personal Development Plans
One responsibility of a leader is to ensure that team members develop their skills, knowledge, and competencies. This module is built around the importance of
Kellie Rhoads
April 10, 2023
Strategic Goal Setting
Goals are intended to focus our attention and resources on what is most important. In this module, you’ll practice developing strategic goals with clear expected
Sha-Kera Nellor
January 27, 2023
