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Complaint Management

This course is for all Team Members that are a part of the Timeshare Loan Lifecycle. Complaints may be received from owners, guests, prospects, and third parties. This training is not meant to replace any departmental processes, but rather to give helpful information on how to use Salesforce to document complaints in a consistent manner.

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Free

Holiday Inn Club Member Resources

Holiday Inn Club Member Resources is your guide for learning more about the resources available to owners.

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Free

Compensation Tutorial for Leaders

In this tutorial, leaders will learn how to recommend and approve merit increases and bonuses for their people at the end of the fiscal year.

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Free

Using Our Credit Card Devices

In this training, team members will learn how to properly use credit card devices at Holiday Inn Club Vacations. Participants will learn the correct way of utilizing the device with and without a credit card present, how to conduct device inspections, report damages, and document inspections.

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Free

Asgard: Mission Critical System for Asset and Maintenance Tracking

After completing this course, team members should understand why it's important to utilize Asgard. They should be able to explain what the system is used for, and know where to get training and support.

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Safety Check #3: Additional Standards

To comply with local and state standards, team members in designated roles at select locations must complete additional safety training. In this module, we will learn more about the additional standards in your state and what is expected of us to be compliant. *For team members working in Virginia, the state has enacted the Emergency Temporary Standard (ETS) §16VAC25-220-80. Completion of this training satisfies the requirement per state law.

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Free

Slips, Trips, and Falls

This course will teach employees about slip, trip and fall hazards and what they can do to minimize or eliminate those hazards.

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Free

Security Threat Awareness

This course is designed to teach employees about the security considerations they may face on the job and how to protect themselves and their employers.

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Free

Personal Protective Equipment

This course will teach employees to identify the need for PPE, define the concept of a hazard assessment, things to consider when choosing PPE, and the different types of PPE used.

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Free

Violence in the Workplace

Employees will learn to define workplace violence, the different types and sources, and the methods used to prevent workplace violence.

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Free

General Safety Orientation

Learners who successfully complete this course should be able to identify and recognize common types of workplace hazards, the hierarchy of controls and its purpose, and general emergency strategies.

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Free

Active Shooter: Run, Hide, Fight

This course focuses on the Run, Hide, Fight program for reacting to an active shooter situation.

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Free

The Basics of Working Remotely

Throughout this course, you will learn about a variety of topics to help you work effectively from a remote location.

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Free

Concur System Training

In this training, users will learn how to book trips through Concur, submit expense reports, use the Concur and Tripit mobile apps, and act as a delegate. 

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Free

Parking Lot Safety

When this course is over, the learner should be able to identify best practices for parking lot maintenance and security, and appropriate responses to severe weather, accidents, and other outdoor incidents.

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Free

Safety Data Sheets

After successfully completing the course, learners should be able to identify the purpose and key components of a safety data sheet, including the 16 sections required by the Globally Harmonized System (GHS), an international system of rules for classifying and labeling chemicals.

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Free

Lockout/Tagout

This course will teach team members how lockout/tagout programs work and the different roles workers must play to make them successful.

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Free

Back Injury Prevention

Learners who complete this course will demonstrate knowledge of the major causes of workplace back injuries and how to prevent them. Team members will learn about hazards and the three major types of hazard controls.

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Free

Incident Investigation

This course is designed to provide team members with valuable information about accident and incident investigations and how they make the workplace safer.

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Free

Hazard Communication

Employees who successfully complete this course should be able to recognize the purpose and requirements of a hazard communication, or HAZCOM program, and identify chemical hazards and their controls in their workplace.

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Free

Safe Pool Operation

Ensuring a safe and healthy pool environment requires that all employees who work in and around the pool area understand the basics of pool hygiene and safety, and how to protect themselves and others from harm.

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Free

Fire Safety

Fires are one of the most common emergencies to contend with in workplaces, and can be one of the most harmful if not dealt with properly. This course will give employees the knowledge to safely react and respond to a fire emergency in their workplace.

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Free

Electrical Safety

Electricity is all around us. It makes our lives easier in many ways, but it can also pose some serious hazards. Learn how to recognize the dangers of electricity, possible electrical injuries, and how to use standard hazard controls.

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Free

Vehicle Backing Safety

Even though most of us spend less than 1% of our driving time in reverse, the National Safety Council estimates that one in four vehicle accidents occur while backing.

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