Course
CX Elective: Service Recovery Paradox
This course is a part of the CX Foundational Certification. This course takes a look at the Service Recovery Paradox and information you can use
Academy LD
June 9, 2023
Course
CX Elective: OCEM vs Marketing CX
This course is a part of the CX Foundational Certification. This course takes a closer look at Operational Customer Experience Management (OCEM) and then compares
Academy LD
June 9, 2023
Course
Lean Elective: Lean Tools
This course is a part of the CX Foundational Certification. This course introduces two tools with a history of helping increase productivity and efficiency. In
Sha-Kera Nellor
June 5, 2023
Course
Tour & Travel Group: Inventory Team 101 Training
This training explains a variety of different processes and valuable information used on a daily basis by Inventory team members. Each topic covered will include
Academy LD
May 1, 2023
Course
Tour & Travel Group: Hotel Team 101 Training
This training explains a variety of different processes and valuable information used on a daily basis by Hotel team members. Each topic covered will include
Academy LD
May 1, 2023
Course
Developing Talent with Personal Development Plans
One responsibility of a leader is to ensure that team members develop their skills, knowledge, and competencies. This module is built around the importance of
Sha-Kera Nellor
April 10, 2023
Strategic Goal Setting
Goals are intended to focus our attention and resources on what is most important. In this module, you’ll practice developing strategic goals with clear expected
Sha-Kera Nellor
January 27, 2023
Course
UKG Recruitment Module
When starting your journey with Talent Acquisition there are several different systems you may have experience with. At Holiday Inn Club Vacations, we utilize UKG
Academy LD
January 9, 2023
Course
Succession Planning: The 9-Box
Recognizing that changes in leadership are inevitable, Holiday Inn Club Vacations has established a succession planning process to provide continuity in leadership and avoid extended
Academy LD
January 6, 2023
Course
Expectations of Expansions
Expansions is a 6-month program built specifically to develop our leaders. This module serves as a replacement for being unable to attend scheduled info sessions.
Sha-Kera Nellor
December 30, 2022
Course
Global Safety
This module introduces the Company requirements and procedures for potentially dangerous scenarios. It is our priority to promote safe and healthy working conditions for all
Academy LD
September 8, 2022
Course
Culture of Respect
In this module, we will explore our standards and cover key policies and guidelines in order to help you make positive responsible decisions as a
Academy LD
September 8, 2022
