ALDTV Spotlight
Department Trainer Spotlight: Dakota Drachmeister
Mallory is joined remotely by Dakota Drachmeister, Mount Ascutney Resort’s Front Desk Manager to discuss the onboarding experience as a Department Trainer and provides tips for a successful welcome to new Team Members.
Alex Ganes Discusses the Expansions Program
Alex Ganes joins us to discuss the expansions program. Learn about what this program is, how it’s going to set our company up for even more success, and how it can help you start expanding your career horizons.
Carlos Martinez on Appreciating and Supporting Team Members
Carlos Martinez, Recreations Supervisor at Orange Lake Resort, discusses his views on appreciating and supporting team members.
Stay Real: Advanced Edition – Coming Soon to a Resort Near You!
Stay Real: Advanced Edition is designed to help learners dive deeper into our Stay Real behaviors. This four hour immersive experience will help our team members better understand who our guests are and the role that they play in impacting the guest experience.
Special Giveaway Winner – January 2019
Aric unboxes the special giveaway mystery gift that was announced in the ALDTV Now! December Episode. Watch to find out who the lucky winner is!
Leadership and Coaching with Ralphie Padro
Ralphie Padro, Aqua Supervisor at Orange Lake Resort, discusses his views on leadership and coaching and why these two things are so important when it comes to team members.
Learning Resolutions
We’re speaking with some of our Team Members about their favorite classes from the Academy of Learning and Development, as well as their learning resolutions for next year.
Facilities School: Developing Team Members, Saving Lives
Dave Perez, Sr. Director of Facility Operations, is pioneering an innovative program that is designed to teach General Maintenance Technicians the skills they need to advance to the next level of their careers.
RISE Celebration
This summer the RISE Internship Program hosted 20 interns across a number of departments and resorts within the company. The interns graduated this past August and each resort hosted their own graduation celebration. The group at Orange Lake attended a ceremony alongside their department leaders and various leaders at the company.
Stay Real Refresh and Appreciation
Join us while we sit with our Orlando Regional Trainers, Hilton Mason and Erik Millman, after their day visiting Team Members around the resort. They traveled in a golf cart sharing refreshments and snacks with the Team Members they encountered, while spreading Stay Real Behaviors and the culture of Holiday Inn Club Vacations. Watch the video to hear what they have to say, and see some photos from their day.
IT Service Portal with Jimmy Dean
Our IT department has been working very hard on the new IT Service Portal and it’s now available! The portal makes it easy to communicate and receive help from IT. We spoke with Jimmy Dean to learn about some of the great features and benefits of the portal, and how it will help us all. Stay tuned for a tutorial on how to use the portal, this will be coming soon!
Celebrate Service Recap
Celebrate Service Month was a huge success! Teams hosted cookouts, ice cream parties, and some lucky team members even took a trip to Dave and Buster’s!
RISE Summer 2018 – Cape Canaveral Tour
After completing their first month on the job, the RISE Interns had the opportunity to tour the Cape Canaveral Beach Resort and discuss how our resorts operate with the Sr. Manager of Guest Services, Darrin King. Check out the video to learn more about their experience!
Chelsea Wynn Interview
Chelsea Wynn lets us know some of the ways we can celebrate our team members. One great way she highlights is the eCard feature on Orange at Heart. You can go there to send eCards to team members you want to celebrate!
Interview of Dave Perez
Dave Perez talks about the newsletter he uses to welcome people to the team, a learning lounge to encourage growth, a baseball competition that they built a cage for, and a basketball competition he puts on for his team members.
