This course is a part of the CX Foundational Certification. This course covers how the customer experience team collects quantitative guest feedback using a special
An introduction to the various pages and tabs of the Resort Occupancy file, how it is used in the forecasting process, and how it connects
This course introduces a student to the various elements of BudgeTools and acquaints the user with how to use those elements for revenue management.
This knowledge check is the last milestone in your journey to becoming certified! In order to gain access to this final portion of the CX
This course is a part of the CX Foundational Certification. In this course you will read a Medallia Case Study done on Holiday Inn Club
This course is a part of the CX Foundational Certification. In this course you will learn about what customer feedback is, what it looks like,
This course is a part of the CX Foundational Certification. In this course you will learn about what the J.D Power Customer Survey is, what
This course is a part of the CX Foundational Certification. In this course, you will learn about what the J.D. Power Best Practices are, how
In this training you will learn about different terms and concepts that you see and use often when working with Segmentation, specifically Rental and Marketing
This training discusses what TimeShareWare (TSW) is, the purpose of TSW, and some important information to know about TSW. It also takes a glimpse into
This training explains a variety of different processes and valuable information used on a daily basis by Specialty team members. Each topic covered will include
This course is a part of the CX Foundational Certification. This course takes a look at closer look at the origins of Lean, exploring the
The Academy of Learning and Development is here to help you learn and grow as a team member with Holiday Inn Club Vacations. We hope you find everything you are looking for and more here on myAcademy!
