Did you know that 86% of customers will pay more for a better customer experience? Or that 70% of buying experiences are based on how customers feel they’re treated?
Today more than ever, customer service is affecting buying decisions and brand loyalty. But customer service experiences aren’t just important for customers, it’s also important for teams and employee engagement.
In a 2016 employee job satisfaction and engagement report conducted by the Society for Human Resource Management, relationships between co-workers were identified as a top driver of employee engagement, with 77% of participants listing these connections as a priority.
With how much time team members spend in the workplace surrounded by co-workers, it’s no wonder relationships are so important. Practicing many of the same elements that can be found in the best customer service experiences can help teams build trust and improve communication. In fact, increases in teamwork, employee morale and productivity are all benefits that can be seen from teams that foster relationships in the workplace! When you view every person you come in contact with as your guest, you’re sure to create an environment that puts service and relationships at the forefront of all you do.
If you feel your team members could benefit from a class that dives a little deeper into our Stay Real behaviors and equips participants with the tools to provide memorable experiences, anticipate other’s needs and build rapport, then reach out to the Academy of Learning & Development!
The Academy has created an immersive and engaging workshop all about building better relationships with your guests where participants will have a chance to learn new skills, discuss common goals and barriers and practice advanced customer service techniques. The Academy can even customize a version of the workshop based on your team’s needs!
Interested in learning more? Contact the Academy of Learning & Development at academyld@holidayinnclub.com!
