Course
Kronos for Leaders of People
During this training for Leaders of People, you will learn how to navigate the Kronos software and perform key tasks related to timekeeping. The training
Academy LD
January 30, 2024
Online Course
Annual Merit and Bonuses In HRSoft
Understanding and executing merit increases and bonus modifiers is a best practice that helps HICV retain talented individuals. This system is one of the ways
Sha-Kera Nellor
January 12, 2024
Course
Medallia Elective: Qualitative Guest Feedback
This course is a part of the CX Foundational Certification. This course covers how the customer experience team collects qualitative guest feedback using a special
Academy LD
November 16, 2023
Course
Medallia Elective: Quantitative Guest Feedback
This course is a part of the CX Foundational Certification. This course covers how the customer experience team collects quantitative guest feedback using a special
Academy LD
November 16, 2023
Course
Revenue Management | Resort Occupancy Forecast: The Occupancy File
An introduction to the various pages and tabs of the Resort Occupancy file, how it is used in the forecasting process, and how it connects
Academy LD
November 9, 2023
Course
Revenue Management | Intro to BudgeTools
This course introduces a student to the various elements of BudgeTools and acquaints the user with how to use those elements for revenue management.
Academy LD
November 9, 2023
Course
CX Foundational Certification Knowledge Check
This knowledge check is the last milestone in your journey to becoming certified! In order to gain access to this final portion of the CX
Academy LD
October 6, 2023
Course
Voice of Customer Elective: Case Study
This course is a part of the CX Foundational Certification. In this course you will read a Medallia Case Study done on Holiday Inn Club
Kellie Rhoads
September 13, 2023
Course
Voice of Customer Elective: Feedback Types
This course is a part of the CX Foundational Certification. In this course you will learn about what customer feedback is, what it looks like,
Kellie Rhoads
September 13, 2023
Course
J.D. Power Elective: Customer Surveys
This course is a part of the CX Foundational Certification. In this course you will learn about what the J.D Power Customer Survey is, what
Kellie Rhoads
August 9, 2023
Course
J.D. Power Elective: Best Practices
This course is a part of the CX Foundational Certification. In this course, you will learn about what the J.D. Power Best Practices are, how
Kellie Rhoads
August 9, 2023
Course
Revenue Management | Segmentation: Important Terms and Concepts
In this training you will learn about different terms and concepts that you see and use often when working with Segmentation, specifically Rental and Marketing
Academy LD
August 9, 2023
