Course
Tour & Travel Group: When to Call Training
Guests call us for all sorts of reasons looking for assistance. Sometimes it can be difficult to determine who to contact in order to assist
Academy LD
August 29, 2022
Online Course
Building Uplifting Partnerships
Successful, productive partnerships don’t just happen. They require planning and ongoing maintenance. Having a well-thought-out partnership plan enables partners to communicate openly, relay important information,
Academy LD
August 19, 2022
Non-Assignable
Communication: Connect Through Conversations
Much of a leader’s work is accomplished through daily conversations with team members and others. These interactions, especially the tough ones, often involve intensely personal
Academy LD
August 19, 2022
Online Course
Improve Your Business Writing Skills
In the workplace, solid writing skills can play a significant role in your career success. Whether you’re catching up with a coworker, pitching an idea
Academy LD
July 7, 2022
Online Course
Problem Solving Fundamentals
In this course, you’ll start with a five-step problem-solving process anyone can use. Then, you’ll learn some strategies and behaviors to make problem-solving easier. Finally,
Academy LD
July 5, 2022
Online Course
Incident Reporting Training
This online module is an overview of the Incident Reporting Process Standards. The objective is for all team members to follow a consistent method when
Academy LD
June 19, 2022
Online Course
Customer Experience Overview
This course is an introduction to Customer Experience (CX) and how every team member contributes to CX at Holiday Inn Club Vacations. This brief, interactive,
Academy LD
January 13, 2022
Online Course
Way of Safety and Risk Management Overview
The Way of Safety and Risk Management Sharepoint site is an important resources that every member of Resort Operations should be knowledgeable of. In this
Sha-Kera Nellor
December 22, 2021
Online Course
Anti-Harassment Refresher Training
This is a refresher course for the Anti-Harassment training that is required by the State of Illinois for our team members working at Fox River
Academy LD
October 7, 2021
Online Course
Rise Leader Introduction
This online module will provide you with the necessary details to understanding our Resort Industry Student Experience program so you can feel ready and excited
Academy LD
August 30, 2021
Online Course
Data Classification and Control
As a growing organization, it’s critical that we understand and protect our data (especially restricted/sensitive data). This applies to what we access and how we
Academy LD
July 16, 2021
Online Course
Bed Bugs
Our owners and guests expect a clean, pest free vacation experience when enjoying time at our resorts. It’s up to all of us to maintain
Academy LD
June 25, 2021
