True Hospitality

Audience

Operations Team Members

Completion Time

2 Hours

Competencies

Course Categories

Current Status
Not Enrolled
Price
Free
Get Started
Login to Enroll

We know from global guest data that service drives Guest Love, and all locations have an opportunity to leverage service to differentiate the brand experience.

We know that:

  • Service is the #1 driver of satisfaction
  • Great service makes an ordinary stay into an excellent one
  • Driving customer satisfaction builds brand preference and growth
  • Combining service interactions with product innovation has the potential to elevate experiences to brand defining ones.

The True Hospitality Service Skills course explores essential skills to help you understand and deliver True Hospitality. Learn what True Hospitality means and learn practices to help turn a guest’s ordinary stay into an amazing stay!

When it’s time to join, please use the link below.

https://us06web.zoom.us/j/82754983985?pwd=HIyRfTVDbIa2OaLxHVKHV88gBktDwc.1

Meeting ID: 827 5498 3985
Passcode: 508500

Please register for one of the upcoming sessions:

Virtual Sessions:

Details Cost to Team Member Selection
Monday, April 6th, 2026 | 3:00pm - 5:00pm ETshow details + $0.00 (USD)  
Monday, April 13th, 2026 | 3:00pm - 5:00pm ETshow details + $0.00 (USD)  
Monday, April 20th, 2026 | 3:00pm - 5:00pm ETshow details + $0.00 (USD)  
Monday, May 4th, 2026 | 3:00pm - 5:00pm ETshow details + $0.00 (USD)  
Monday, May 11th, 2026 | 3:00pm - 5:00pm ETshow details + $0.00 (USD)  
Monday, May 18th, 2026 | 3:00pm - 5:00pm ETshow details + $0.00 (USD)  
Monday, June 1st, 2026 | 3:00pm - 5:00pm ETshow details + $0.00 (USD)  
Monday, June 8th, 2026 | 3:00pm - 5:00pm ETshow details + $0.00 (USD)  
Monday, June 15th, 2026 | 3:00pm - 5:00pm ETshow details + $0.00 (USD)  
Monday, June 22nd, 2026 | 3:00pm - 5:00pm ETshow details + $0.00 (USD)  
Monday, June 29th, 2026 | 3:00pm - 5:00pm ETshow details + $0.00 (USD)  

Course Content

You are not currently registered for this event. If there is an enroll button, click that now to begin the registration process. If there is no enroll button, that means this course is only available to a specific group of Team Members. Please reach out to us at academyld@holidayinnclub.com if you need assistance.

 

 



The Academy of Learning and Development is here to help you learn and grow as a team member with Holiday Inn Club Vacations. We hope you find everything you are looking for here on myAcademy!

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