Competency: Decision making

Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
Course

True Hospitality

Please note – True Hospitality has replaced Stay Real as a Service Training requirement for Operations. We know from global guest data that service drives

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Kellie Rhoads February 19, 2026
Course

Succession Planning: The 9-Box

Recognizing that changes in leadership are inevitable, Holiday Inn Club Vacations has established a succession planning process to provide continuity in leadership and avoid extended

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Academy LD January 6, 2023
Course

Stay Real

In this course, participants will learn their role in creating meaningful experiences for our guests by employing our 4 Stay Real Behaviors: Be You, Get

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Academy LD February 7, 2020

The Academy of Learning and Development is here to help you learn and grow as a team member with Holiday Inn Club Vacations. We hope you find everything you are looking for here on myAcademy!