April 28 - April 30, 2026
Welcome, Leaders!
As Kemmons Wilson once said, “There are two ways to get to the top of an oak tree. One way is to sit on an acorn and wait. The other way is to climb it.”
Leading Within Our Culture (LWOC) is a 3 day learning opportunity for newly hired and promoted leaders to engage with the strategy and vision for our organization as well as the executives that drive it.
Holiday Inn Club Vacations needs strong leaders who create a culture of empowerment, transparency, and respect within their teams. Through this workshop, you will hear senior leaders share their vision for the organization’s future through a customer-centric approach.
As a result of attending our workshop, you will gain the knowledge and skills needed to become a more effective leader within our culture. These include:
- Understanding the functions of our business and how these come together to grow our brand
- Understanding how our decisions can create memorable vacation experiences at nearly every stage of the Guest Journey
- Connecting with senior leadership vision and creating a community of leadership support
Traveling in for the program?
Please work with your local leader on expenses and be sure to review our Corporate Travel Policy, and our Orlando Travel Guide before making any plans. These will help guide your airfare, accommodations, and transportation choices.
Program Schedule
Our Culture, Business, & Brand experience
As leaders, you hold a powerful key to shaping not only our organization’s internal culture and the environments where your teams thrive, but also the very essence of our business and brand experience. Today is focused on equipping you with the insights and strategies needed to weave these elements together into a tangible and positive reality for our employees, our customers, and our overall brand presence.
Please note: This schedule is subject to change in the weeks leading up to LWOC.
Dress Code
Business Casual
Corporate Headquarters Training Room
Time
Topic
Speaker
8:30 - 9:00 AM
Breakfast / Sign In
Breakfast will be provided
9:00 - 10:00 AM
Welcome, Introductions, & Opening Activity
Academy of Learning and Development
10:00 - 11:00 AM
Welcome to Our Family
Jim Mikolaichik
President & Chief Executive Officer
11:00- 11:15 AM
Break
11:15 AM - 12:00 PM
Victoria Silverstein
VP – FP&A and Strategy
12:00 - 1:00 PM
Lunch
Lunch will be provided
1:00 - 1:45 PM
Our Organizational Strategy
Kumar Rajnish
Chief Strategy Officer
1:45 - 2:00 PM
Break
2:00 - 4:00 PM
Brand Beyond the Logo
Jamie Kluetz
VP of Brand Experience
4:00 - 5:30 PM
Closing and Cocktail Reception
Get to know each other.
Academy of Learning and Development
Our Customers Experience & our journey
We’ve built a business we’re deeply proud of, and today, you’ll gain invaluable insights directly from our Head of Customer Experience. This morning, you’ll explore crucial topics like Lean methodologies, the power of continuous improvement, and effective strategies for truly understanding and measuring the customer journey. This afternoon promises an engaging and fun deep dive into the customer experience through an interactive game, followed by an insightful panel discussion with key leaders who directly shape and influence our customers’ experiences.
Please note: This schedule is subject to change in the weeks leading up to LWOC.
Dress Code
Business Casual
Corporate Headquarters Training Room
Time
Topic
Speaker
8:30 - 9:00 AM
Breakfast / Sign In
Breakfast will be provided
9:00 - 10:00 AM
Our Customer Experience
Nicole Myers
VP of Customer Experience
10:00 - 10:15 AM
Break
10:15 - 12:00 PM
Constructing the Customer Journey
CX Team
12:00 - 1:00 PM
Lunch will be provided
1:00 - 3:45PM
The CX Game
CX Team
3:45 - 4:00PM
Break
4:00 - 5:00 PM
Roundtable / Panel Discussion
Sales & Marketing, HMS, Club, Capital Management, IT
Our Employee experience
As leaders, one of your most powerful levers for shaping our culture is attracting and keeping exceptional talent. Today offers you a crucial choice: either discover actionable strategies to deeply engage and retain your current team, or master proven interviewing techniques to bring truly great people onboard. This afternoon, you’ll gain valuable insights directly from HR leaders as they share their expertise across the diverse landscape of Human Resources.
Please note: This schedule is subject to change in the weeks leading up to LWOC.
Dress Code
Business Casual
Corporate Headquarters Training Room
Time
Topic
Speaker
8:30 - 9:00 AM
Breakfast / Sign In
Breakfast will be provided
9:00 - 9:45 AM
The People Strategy: Leading with HR in Mind
Erin Booth
SVP of HR
9:45 - 10:45 AM
Coaching Conversations that Strengthen Culture and Drive Performance and Accountability
Academy of Learning and Development
10:45 - 11:00 AM
Break
11:00 - 12:00 PM
The HR Playbook: Your Everyday Leadership Guide
Raquel Gonzalez and Ruth Han
HR Directors
12:00 - 1:00 PM
Lunch
Lunch will be provided
1:00 - 2:00 PM
HR Process Power Hour: What Every Leader Should Know
2:00 - 2:15 PM
Break
2:15 - 3:45 PM
Ask the Experts HR Panel
HR Representatives
3:45 - 4:00 PM
Wrap-Up & Reflection
Erin Booth
SVP of HR
4:00 - 5:00 PM
LWOC Reflection, Closing & Next Steps
