September 30 - October 2, 2025
Welcome, Leaders!
As Kemmons Wilson once said, “There are two ways to get to the top of an oak tree. One way is to sit on an acorn and wait. The other way is to climb it.”
Leading Within Our Culture (LWOC) is a 3 day learning opportunity for newly hired and promoted leaders to engage with the strategy and vision for our organization as well as the executives that drive it.
Holiday Inn Club Vacations needs strong leaders who create a culture of empowerment, transparency, and respect within their teams. Through this workshop, you will hear senior leaders share their vision for the organization’s future through a customer-centric approach.
As a result of attending our workshop, you will gain the knowledge and skills needed to become a more effective leader within our culture. These include:
- Understanding the functions of our business and how these come together to grow our brand
- Understanding how our decisions can create memorable vacation experiences at nearly every stage of the Guest Journey
- Connecting with senior leadership vision and creating a community of leadership support
Traveling in for the program?
Please work with your local leader on expenses and be sure to review our Corporate Travel Policy, and our Orlando Travel Guide before making any plans, but below are some quick tips:
Flights
You have the flexibility to book your own flights in and out of Orlando International Airport (MCO). Please work with your local leader on charging and costs.
Accommodations
If you’re in need of local accommodations, we recommend staying at Orange Lake Resort. Follow the steps in the travel policy linked above to request a comp room for your stay.
Transportation
You can either opt to get a rental car for your visit or use ride sharing. The choice is yours! Be advised, Orange Lake Resort is approximately 45 minutes away from the Corporate Campus.
Program Schedule
Our Culture, Business, & Brand experience
As leaders, you hold a powerful key to shaping not only our organization’s internal culture and the environments where your teams thrive, but also the very essence of our business and brand experience. Today is focused on equipping you with the insights and strategies needed to weave these elements together into a tangible and positive reality for our employees, our customers, and our overall brand presence.
Please note: This schedule is subject to change in the weeks leading up to LWOC.
Dress Code
Business Casual
Corporate Headquarters Training Room
Time
Topic
Speaker
8:30 - 9:00 AM
Breakfast / Sign In
Breakfast will be provided
9:00 - 9:15 AM
LWOC Kickoff
Academy of Learning and Development
9:15 - 10:15 AM
Welcome to Our Family
John Staten
President & Chief Executive Officer
10:15- 10:30 AM
Break
10:30 - 11:15 PM
Victoria Silverstein
VP – FP&A and Strategy
11:15 - 12:00 PM
Our Organizational Strategy
Kumar Rajnish
Chief Strategy Officer
12:00 - 1:00 PM
Lunch
Lunch will be provided
1:00 - 4:00 PM
Brand Beyond the Logo
Jamie Kluetz
VP of Brand Experience
4:00 - 5:00 PM
Closing and Cocktail Reception
Get to know each other.
Academy of Learning and Development
Our Customers Experience & our journey
We’ve built a business we’re deeply proud of, and today, you’ll gain invaluable insights directly from our Head of Customer Experience. This morning, you’ll explore crucial topics like Lean methodologies, the power of continuous improvement, and effective strategies for truly understanding and measuring the customer journey. This afternoon promises an engaging and fun deep dive into the customer experience through an interactive game, followed by an insightful panel discussion with key leaders who directly shape and influence our customers’ experiences.
Please note: This schedule is subject to change in the weeks leading up to LWOC.
Dress Code
Business Casual
Corporate Headquarters Training Room
Time
Topic
Speaker
8:30 - 9:00 AM
Breakfast / Sign In
Breakfast will be provided
9:00 - 10:00 AM
Our Customer Experience
Nicole Myers
VP of Customer Experience
10:00 - 12:00 PM
Continuous Improvement
CX Team
12:00 - 1:00 PM
Lunch will be provided
1:00 - 4:00 PM
The CX Game
CX Team
4:00 - 5:00 PM
Roundtable / Panel Discussion
Sales & Marketing, HMS, Club, Capital Management, IT
Our Employee experience
As leaders, one of your most powerful levers for shaping our culture is attracting and keeping exceptional talent. Today offers you a crucial choice: either discover actionable strategies to deeply engage and retain your current team, or master proven interviewing techniques to bring truly great people onboard. This afternoon, you’ll gain valuable insights directly from HR leaders as they share their expertise across the diverse landscape of Human Resources.
Please note: This schedule is subject to change in the weeks leading up to LWOC.
Dress Code
Business Casual
Corporate Headquarters Training Room
Time
Topic
Speaker
8:30 - 9:00 AM
Breakfast / Sign In
Breakfast will be provided
9:00 - 9:45 AM
The People Strategy: Leading with HR in Mind
Erin Booth
SVP of HR
9:45 - 10:15 AM
Coaching Conversations that Strengthen Culture and Drive Performance and Accountability
Academy of Learning and Development
10:15 - 10:30 AM
Break
10:30 - 12:00 PM
The HR Playbook: Your Everyday Leadership Guide
Raquel Gonzalez and Ruth Han
HR Directors
12:00 - 1:00 PM
Lunch
Lunch will be provided
1:00 - 2:00 PM
HR Process Power Hour: What Every Leader Should Know
2:00 - 2:15 PM
Break
2:15 - 3:45 PM
HR / Legal Panel
Donna Hansen, Daisy Garcia, Rachel Henkels, and Jillian Lawrie. Hosted by Ruth Han & Raquel Gonzalez
3:45 - 4:00 PM
Wrap-Up & Reflection
Erin Booth
SVP of HR
4:00 - 5:00 PM
LWOC Reflection, Closing & Next Steps
