Voice of Customer Elective: Case Study

Audience

All Team Members

Completion Time

20 minutes

Competencies

Course Categories

CX Foundational Certification Elective, Online

Current Status

Not Enrolled

Price

Closed

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This course is currently closed

This course is a part of the CX Foundational Certification.

In this course you will read a Medallia Case Study done on Holiday Inn Club Vacations. In this case study, we look at how Holiday Inn Club Vacations utilizes Customer Feedback to improve our overall Guest Love scores at our resorts.

Course Content

VOC Elective: Case Study

You don't currently have access to this content. If there is an enroll button, click that now to gain access. If there is no enroll button, that means this course is only available to a specific group of Team Members. Please reach out to us at academyld@holidayinnclub.com if you need assistance.