This course is a part of the CX Foundational Certification. This course covers how the customer experience team collects qualitative guest feedback using a special
This course is a part of the CX Foundational Certification. This course covers how the customer experience team collects quantitative guest feedback using a special
This course is a part of the CX Foundational Certification. In this course you will read a Medallia Case Study done on Holiday Inn Club
This course is a part of the CX Foundational Certification. In this course you will learn about what customer feedback is, what it looks like,
This course is a part of the CX Foundational Certification. In this course you will learn about what the J.D Power Customer Survey is, what
This course is a part of the CX Foundational Certification. In this course, you will learn about what the J.D. Power Best Practices are, how
This course is a part of the CX Foundational Certification. This course takes a look at closer look at the origins of Lean, exploring the
This course is a part of the CX Foundational Certification. This course takes a look at the Service Recovery Paradox and information you can use
This course is a part of the CX Foundational Certification. This course takes a closer look at Operational Customer Experience Management (OCEM) and then compares
This course is a part of the CX Foundational Certification. This course introduces two tools with a history of helping increase productivity and efficiency. In
The Academy of Learning and Development is here to help you learn and grow as a team member with Holiday Inn Club Vacations. We hope you find everything you are looking for here on myAcademy!
