Please note – True Hospitality has replaced Stay Real as a Service Training requirement for Operations.
We know from global guest data that service drives Guest Love, and all locations have an opportunity to leverage service to differentiate the brand experience.
We know that:
Service is the #1 driver of satisfaction
Great service makes an ordinary stay into an excellent one
Driving customer satisfaction builds brand preference and growth
Combining service interactions with product innovation has the potential to elevate experiences to brand defining ones.
The True Hospitality Service Skills course explores essential skills to help you understand and deliver True Hospitality. Learn what True Hospitality means and learn practices to help turn a guest’s ordinary stay into an amazing stay!
When it’s time to join, please use the link below.
You are not currently registered for this event. If there is an enroll button, click that now to begin the registration process. If there is no enroll button, that means this course is only available to a specific group of Team Members. Please reach out to us at academyld@holidayinnclub.com if you need assistance.
