Much of a leader’s work is accomplished through daily conversations with team members and others. These interactions, especially the tough ones, often involve intensely personal feelings (on both sides) that have an impact on the practical outcome of the conversation and the personal connection between the leader and the person. The leader’s level of emotional intelligence—the ability to manage oneself and one’s relationships—is a critical factor in the success of these tough conversations. In this course, learners recognize that they can enhance their emotional intelligence by balancing “heart” and “head” in their tough conversations. They can address the heart by considering and responding to others’ feelings; they can engage the head by guiding conversations toward the desired business outcomes. Through high-energy activities, videos, and discussions, leaders learn flexible communication skills that will help them balance heart and head in all types of conversations, whether communicating face to face, by phone, or remotely.
Communication: Connect Through Conversations
This course is a part of the DDI Pinpoint Learning package. The registration fee is $400 charged to the team member’s department, requiring a Manager’s approval.
Click Enroll to review the cost and request approval.
Once approved, you’ll be able to select a session to attend and you’ll receive access to the entire DDI Pinpoint Learning package for 1 year.
