At Holiday Inn Club Vacations, we are on a mission to become the most loved brand in family travel. To achieve this, our customer experience must continuously improve every time our members engage with us.

In this course, you will be familiarized with key concepts and methodologies, which includes the following:

• Introduction to Lean practices and methodologies, highlighting why these are key to becoming a customer-centric organization
• How Lean Principles can be used to identify the needs of your customer and create a more valuable experience for them
• Understanding waste and how mitigating it helps increase value for the customer