Course
Leading Customer Loyalty
Leading Customer Loyalty is a work session for frontline managers to learn the principles and practices needed to win the hearts of employees and their
Academy LD
July 24, 2024
Course
JD Power 101: Intro to JD Power
J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI),
Kellie Rhoads
November 1, 2023
Course
CX Foundational Certification Info Session
Are you looking to enhance your knowledge and skills in the field of Customer Experience (CX)? Look no further! Our CX Certification program offers
Academy LD
November 1, 2023
Course
Timeshare 101
By the end of this training, learners will have a deeper understanding of the timeshare industry and what it means to be a team member
Academy LD
August 16, 2023
Course
Coaching For Peak Performance (Facilitated)
Coaching for Peak Performance is a dynamic training session designed to equip leaders with tools and techniques to inspire and guide their teams towards achieving
Academy LD
June 28, 2023
Course
Communicating with Impact (Facilitated)
Communicating With Impact is a practical course focused on enhancing communication skills to convey messages clearly, confidently, and persuasively.
Academy LD
June 27, 2023
Course
Medallia 101: Intro to Medallia
Medallia is a Customer Experience Management company that is trusted by hundreds of the world’s leading brands. Medallia’s application enables companies to capture customer feedback
Academy LD
July 26, 2022
Course
Lean 101: Intro to Lean Thinking
Lean methodology can trace its roots back to the early 1900s and is used by organizations from a variety of industries worldwide. Lean is a
Academy LD
July 26, 2022
Course
Customer Experience 101: Intro to CX
Organizations should be careful about underestimating the power of the customer. A customer’s experience shapes the decisions they make, who they chose to do business
Academy LD
July 26, 2022
Course
Voice of the Customer 101: Intro to VOC
Our customers’ voices are powerful and there are many insights we can gain from listening. By listening to the Voice of the Customer, we are
Academy LD
July 26, 2022
Course
Engaging and Retaining Talent (Facilitated)
As the Great Resignation rages on, employees have little tolerance for poor leadership. If their boss isn’t engaging them – especially in a virtual world
Academy LD
January 20, 2022
Course
The 7 Habits of Highly Effective People
Habits are powerful forces in our lives. They determine our level of effectiveness or ineffectiveness. The purpose of The 7 Habits of Highly Effective People is to
Academy LD
January 18, 2022
